Effective Date: January, 2026

Introduction

Welcome to RosCar Thailand (“we,” “our,” or “us”). We operate the website https://roscarthailand.com/ as an aggregator platform connecting customers with local car rental companies in Thailand. We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

When you use our services, we may collect the following personal information:

Contact Information: Name, email address, phone number
Booking Details: Rental dates, pickup and drop-off locations, vehicle preferences
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Identification Documents: Driver’s license information, passport details (as required by rental companies)
Communication Data: Any correspondence you have with us via email or contact forms

Information Collected Automatically

When you visit our website, we automatically collect certain information:

Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience (see our Cookie Policy below)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To process your car rental bookings and connect you with local rental companies in Thailand
Communication: To send booking confirmations, updates, and respond to your inquiries
Customer Support: To assist you with any questions or issues regarding your rental
Service Improvement: To analyze usage patterns and improve our website and services
Legal Compliance: To comply with applicable laws and regulations
Marketing: To send promotional offers and updates (only with your consent, and you can opt out at any time)

How We Share Your Information

As an aggregator platform, we share your information with:

Local Rental Companies

We share your booking information with the local car rental companies in Thailand that fulfill your reservation. Each rental company has its own privacy policy governing how they handle your information.

Service Providers

We work with trusted third-party service providers who assist us with:

Payment processing
Website hosting
Email communication services
Analytics and performance monitoring

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security threats
Protect the safety of our users

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption for data transmission
Regular security assessments
Restricted access to personal data
Secure storage systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal obligations)
Restriction: Request restriction of processing your personal data
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal data for certain purposes
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for accounting and legal purposes for a period of up to 7 years.

International Data Transfers

As we operate in Thailand and may work with international service providers, your personal information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Provide personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, including local rental company sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Effective Date.” We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RosCar Thailand
Email: [email protected]
Website: https://roscarthailand.com/