Terms and Conditions
1. General Information
This website https://roscarthailand.com/ is operated under the brand RosCar Thailand. RosCar Thailand is an online car rental aggregator that cooperates with local car rental companies in Thailand.
We have been operating since 2022 and provide access to rental offers from verified local suppliers under transparent and flexible conditions.
By using this website and making a booking, you agree to these Terms and Conditions.
2. Role of RosCar Thailand
RosCar Thailand acts solely as an online booking platform and aggregator. We do not own vehicles and do not directly provide car rental services.
The rental agreement is concluded directly between the customer and the local car rental company selected during the booking process.
3. Rental Locations
Vehicles can be rented at international and domestic airports or delivered to the city, hotel, or a specified address.
Available locations depend on the selected vehicle and rental company.
4. Key Advantages
Depending on the selected offer, the following options may be available:
- Car rental without deposit
- Car rental without a credit card
- Unlimited mileage
- Free cancellation according to supplier conditions
All available options and conditions are displayed during the booking process and in the voucher.
5. Booking Process
To rent a car, the customer must:
- Select pick-up and drop-off locations
- Choose rental dates and vehicle type
- Select additional options such as no deposit, no credit card, insurance, or child seat
- Provide the driver’s contact details
- Confirm the booking and pay an advance payment of 15–20% of the total rental price
6. Voucher and Confirmation
After successful payment, a confirmation voucher is sent to the email address provided during booking.
The voucher contains rental company contact details, pick-up instructions, vehicle information, and payment balance details.
The voucher must be presented when receiving the vehicle.
7. Payments
The advance payment is made online during booking. The remaining amount, if applicable, is paid directly to the rental company upon vehicle pickup.
Payment methods, currencies, and local payment rules depend on the selected rental company.
8. Cancellation and Refunds
Free cancellation may be available if stated in the booking conditions.
Refund rules depend on the specific rental company and are described in the voucher.
Service fees may be non-refundable in certain cases.
9. Driver Requirements
Driver requirements vary by rental company and may include:
- Valid driving license
- Passport or identification document
- Minimum age requirement
An International Driving Permit may be required depending on the rental company.
10. Liability
RosCar Thailand is not responsible for vehicle condition, technical issues, accidents, fines, damages, or additional charges applied by the rental company.
All claims related to the vehicle must be addressed directly to the rental company.
11. Personal Data
Personal data is collected only for booking purposes and is shared solely with the selected rental company.
We process personal data in accordance with applicable data protection regulations.
12. Contact Information
For questions related to bookings or website operation, you may contact us:
Email: [email protected]
13. Changes to Terms
RosCar Thailand reserves the right to update or modify these Terms and Conditions at any time.
The version published on the website at the time of use is considered valid.